Computer Guru Types

I’m stymied here. I wondered if any of you have any ideas.
 
Problem:
The boys computer crashed. I restored it and got online. I could connect to Gmail and Google, but could not reach Norton or a couple of other websites.
 
I tried to go to You Tube and was told that I needed Internet Explorer 8, which I downloaded. I also downloaded some automatic updates.
 
When I reboot, I could not get online at all. I get the Explorer cannot find website error page.
 
I was not sure Internet Explorer 8 downloaded correctly, because of the connection errors I got earlier, so I copied the files from the Program Files/Internet Explorer folders from a working computer and moved them to the wounded computer.

No luck.
 
Not sure what else to do/try. Any suggestions?
 
Much gratitude!
 

 
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